【退換貨政策】

1. 退貨期限與條件

各項商品之退貨問題，除依照台灣消費者保護法等相關法令規定，享有七天猶豫期（猶豫期非試用期）。於收到商品七日之內，我們提供退貨服務。

商品狀態要求：退貨之商品必須是全新狀態且包裝完整，保持所有商品、附件、包裝、及收據完整性。

食品類特別規範：茶葉、茶食為私人消耗性產品，一經拆封、食用，或因消費者存放不當造成外盒變形、保存不良導致變質，恕不接受退換貨。網頁商品會因為螢幕解析度不同造成圖片顏色略有差異，請以實品顏色為準。

2. 退貨運費負擔

商品瑕疵 / 寄錯商品：若因本公司疏失導致商品有瑕疵或品項錯誤，退換貨之來回運費由本公司全額負擔。

個人因素退貨：若因個人喜好、改變心意等非商品瑕疵因素要求退貨，退回本公司之運費需由消費者自行負擔。

3. 退貨流程與聯絡方式

欲申請退貨，請務必先透過以下管道聯繫客服，經確認可退貨後，再將完整商品、配件、贈品與發票一併置入原外包裝箱內寄回。

客服專線：0966-409-947

客服信箱：xx82816984@gmail.com

LINE: @052ekvof

退貨寄件地址：新北市蘆洲區三民路128巷10號 (泰旺製茶 收)

4. 退款方式與作業時間

本公司於收到退貨商品並完成驗收無誤後，將進行退款作業：

(1) ATM轉帳及貨到付款：請於退貨時提供您的匯款帳號，我們將於收到退貨後的 [7-10] 個工作天內，將款項匯還至您指定的帳戶。

(2) 信用卡付款：我們將於收到退貨後的 [7-10] 個工作天內為您辦理刷退。完成退款申請後，依各家發卡銀行作業時間不同，約需 7-14 個工作天入帳，實際入帳時間請洽詢您的發卡銀行。

【海外配送與運費說明】

配送範圍：本站支援海外配送。因各地海關規範不同，可寄送之國家請先與客服聯繫確認。

運費計算：海外訂單採用「先下單，後報價」模式。請於結帳時選擇「信用卡付款」選項，請先聯繫客服)。我們會根據您的商品總重量與配送國家，計算實際國際運費後再請您刷新頁面付款。

關稅說明：各國進口關稅標準不同，若產生相關進口稅金或海關查驗費用，需由收件人（買家）自行負擔。若因拒付關稅導致包裹退回，將扣除來回運費後退還剩餘款項。

國際退換貨規範：因跨境物流繁瑣且運費高昂，海外訂單寄出後恕不接受退換貨。下單前請務必確認商品品項。

Return and Exchange Policy

1. Return Period and Conditions For return inquiries regarding any item, in accordance with the relevant laws and regulations such as the Consumer Protection Act of Taiwan, customers are entitled to a 7-day cooling-off period (please note that the cooling-off period is not a trial period). We provide return services within 7 days upon receipt of the product. Product Condition Requirements: Returned items must be in brand new condition and fully packaged, maintaining the completeness of all products, accessories, packaging, and receipts. Special Regulations for Food Items: Tea and tea snacks are personal consumable products. Returns or exchanges will not be accepted once the product has been opened or consumed, or if the external box is deformed due to improper storage by the consumer, or if poor preservation leads to product deterioration. Product images on the website may vary slightly due to different screen resolutions; please refer to the actual product for the exact color.

2. Return Shipping Costs Defective Items / Incorrect Shipments: If a return or exchange is required due to our oversight (such as product defects or incorrect items delivered), our company will fully cover the round-trip shipping costs. Returns for Personal Reasons: If a return is requested due to personal preference, a change of mind, or other non-defective reasons, the consumer must bear the shipping costs for returning the items to our company.

3. Return Procedure and Contact Information To apply for a return, please ensure that you contact our customer service first through the channels listed below. Once the return is confirmed eligible, please place the complete product, accessories, promotional gifts, and invoice into the original shipping box before sending it back. Customer Service Hotline: 0966-409-947 Customer Service Email: xx82816984@gmail.com LINE: @052ekvof Return Shipping Address: No. 10, Lane 128, Sanmin Road, Luzhou District, New Taipei City (Attn: Taiwang Tea Factory)

4. Refund Methods and Processing Time Upon receiving the returned items and successfully completing the inspection, our company will proceed with the refund process: (1) ATM Transfer and Cash on Delivery: Please provide your remittance account details when processing the return. We will refund the amount to your designated account within [7-10] working days after receiving the returned goods. (2) Credit Card Payment: We will process a credit card refund within [7-10] working days after receiving the returned goods. Once the refund application is completed, it will take approximately 7-14 working days to be credited to your account, depending on the processing times of individual card-issuing banks. For the actual entry date, please contact your card-issuing bank.

International Shipping and Freight Details

Shipping Coverage: This website supports international shipping. As customs regulations vary by region, please contact our customer service in advance to confirm whether delivery is available to your specific country. Shipping Fee Calculation: International orders operate on a “Place Order First, Quote Later” model. Please select the “Credit Card Payment” option during checkout and contact our customer service beforehand. We will calculate the actual international shipping fee based on the total weight of your items and the destination country, after which you may refresh the page to complete the payment. Customs Duties: Import tariff standards vary by country. If any relevant import duties, taxes, or customs inspection fees are incurred, they must be borne by the recipient (buyer). If a package is returned due to a refusal to pay customs duties, the remaining balance will be refunded after deducting the round-trip shipping costs. International Return and Exchange Regulations: Due to the complexity of cross-border logistics and high shipping costs, returns and exchanges are strictly not accepted once international orders have been shipped. Please carefully verify your product selection before placing an order.