[Return and Exchange Policy]

1. Return Period and Conditions

Regarding returns for all items, in accordance with the Consumer Protection Act of Taiwan and other relevant laws and regulations, customers are entitled to a seven-day hesitation period (the hesitation period is not a trial period). We provide return services within seven days of receiving the goods.

Return condition requirements: Returned items must be in brand new condition with complete packaging, maintaining the integrity of all products, accessories, packaging, and receipts.

Special food regulations: Tea and tea snacks are perishable personal consumption products. Once unpacked or consumed, or if deformed or deteriorated due to improper storage by the consumer, returns and exchanges will not be accepted. Product images on the website may have slight color variations due to different screen resolutions; please refer to the actual product for the correct color.

2. Return shipping fee responsibility

Defective Product / Incorrect Item Shipped: If a product is defective or the wrong item is sent due to our company's error, the round-trip shipping costs for returns and exchanges will be fully covered by our company.

Returns due to personal reasons: If a return is requested due to personal preferences, change of mind, or other non-defect reasons, the shipping cost for returning the item to our company must be borne by the consumer.

3. Return Process and Contact Information

To apply for a return, please be sure to contact customer service through the following channels first. Once the return is confirmed, pack the complete product, accessories, free gifts, and invoice together in the original outer packaging box and ship them back.

Customer Service Hotline: 0966-409-947

客服信箱：xx82816984@gmail.com

LINE: @052ekvof

Return shipping address: No. 10, Lane 128, Sanmin Rd., Luzhou Dist., New Taipei City (Attn: Tai Wang Tea Processing)

4. Refund methods and processing time

Upon receipt and successful inspection of the returned merchandise, our company will proceed with the refund process:

(1) ATM transfer and cash on delivery: Please provide your remittance account number when returning the item. We will refund the amount to your designated account within [7-10] business days after receiving the returned item.

(2) Credit card payment: We will process your refund within [7-10] business days after receiving the returned item. Once the refund request is processed, it will take approximately 7-14 business days for the funds to appear in your account, depending on the processing time of each issuing bank. For the actual credit date, please contact your issuing bank.

International Shipping and Shipping Fees

Delivery range: This site supports international shipping. Due to varying customs regulations in different regions, please contact customer service first to confirm which countries can be shipped to.

Shipping fee calculation: Overseas orders operate on a "place order first, quote later" model. Please select the "Credit Card Payment" option at checkout (please contact customer service first). We will calculate the actual international shipping fee based on your total item weight and destination country, and then ask you to refresh the page to complete the payment.

Customs Duties Notice: Import duty standards vary by country. Any applicable import taxes or customs inspection fees must be paid by the recipient (buyer). If a package is returned due to the refusal to pay customs duties, the round-trip shipping costs will be deducted, and the remaining amount will be refunded.

International Return and Exchange Policy: Due to the complexity and high cost of cross-border logistics, returns and exchanges are not accepted for overseas orders once shipped. Please be sure to confirm the item details before placing your order.

Return and Exchange Policy

1. Return Period and Conditions For return inquiries regarding any item, in accordance with the relevant laws and regulations such as the Consumer Protection Act of Taiwan, customers are entitled to a 7-day cooling-off period (please note that the cooling-off period is not a trial period). We provide return services within 7 days upon receipt of the product. Product Condition Requirements: Returned items must be in brand new condition and fully packaged, maintaining the completeness of all products, accessories, packaging, and receipts. Special Regulations for Food Items: Tea and tea snacks are personal consumable products. Returns or exchanges will not be accepted once the product has been opened or consumed, or if the external box is deformed due to improper storage by the consumer, or if poor preservation leads to product deterioration. Product images on the website may vary slightly due to different screen resolutions; please refer to the actual product for the exact color.

2. Return Shipping Costs Defective Items / Incorrect Shipments: If a return or exchange is required due to our oversight (such as product defects or incorrect items delivered), our company will fully cover the round-trip shipping costs. Returns for Personal Reasons: If a return is requested due to personal preference, a change of mind, or other non-defective reasons, the consumer must bear the shipping costs for returning the items to our company.

3. Return Procedure and Contact Information To apply for a return, please ensure that you contact our customer service first through the channels listed below. Once the return is confirmed eligible, please place the complete product, accessories, promotional gifts, and invoice into the original shipping box before sending it back. Customer Service Hotline: 0966-409-947 Customer Service Email: xx82816984@gmail.com LINE: @052ekvof Return Shipping Address: No. 10, Lane 128, Sanmin Road, Luzhou District, New Taipei City (Attn: Taiwang Tea Factory)

4. Refund Methods and Processing Time Upon receiving the returned items and successfully completing the inspection, our company will proceed with the refund process: (1) ATM Transfer and Cash on Delivery: Please provide your remittance account details when processing the return. We will refund the amount to your designated account within [7-10] working days after receiving the returned goods. (2) Credit Card Payment: We will process a credit card refund within [7-10] working days after receiving the returned goods. Once the refund application is completed, it will take approximately 7-14 working days to be credited to your account, depending on the processing times of individual card-issuing banks. For the actual entry date, please contact your card-issuing bank.

International Shipping and Freight Details

Shipping Coverage: This website supports international shipping. As customs regulations vary by region, please contact our customer service in advance to confirm whether delivery is available to your specific country. Shipping Fee Calculation: International orders operate on a “Place Order First, Quote Later” model. Please select the “Credit Card Payment” option during checkout and contact our customer service beforehand. We will calculate the actual international shipping fee based on the total weight of your items and the destination country, after which you may refresh the page to complete the payment. Customs Duties: Import tariff standards vary by country. If any relevant import duties, taxes, or customs inspection fees are incurred, they must be borne by the recipient (buyer). If a package is returned due to a refusal to pay customs duties, the remaining balance will be refunded after deducting the round-trip shipping costs. International Return and Exchange Regulations: Due to the complexity of cross-border logistics and high shipping costs, returns and exchanges are strictly not accepted once international orders have been shipped. Please carefully verify your product selection before placing an order.